Frequently Asked Questions
Last Updated on November 25, 2025
How do I place an order online?
Placing an order on Amin Digital is quick and simple:
Browse our products and choose the item you want.
Click “Add to Cart”.
When you’re ready, go to your shopping cart and select “Checkout.”
Enter your shipping details, choose your payment method, and confirm your order.
Once completed, you will receive an order confirmation email with all the details.
If you need help during the checkout process, our support team is always available to assist you.
How do I apply a coupon code?
To apply a coupon code, follow these easy steps during checkout:
Add your items to the shopping cart.
Go to the cart or checkout page.
Enter your coupon code in the field labelled “Coupon Code” or “Discount Code.”
Click “Apply” to update your order total.
If the code is valid, the discount will be applied instantly.
If you experience any issues with a coupon, feel free to contact our support team — we’re happy to help.
How can I track my order?
Once your order is dispatched, we will send you a confirmation email containing your tracking number and the courier’s tracking link.
You can use this link at any time to check the real-time status and location of your parcel.
If you have created an account on Amin Digital, you can also log in and view all tracking details under the “My Orders” section.
If you haven’t received your tracking information or need help, feel free to contact our support team — we’re always happy to assist.
When will I get my order?
Delivery times depend on the shipping method you choose at checkout:
Standard Delivery (UK): Usually arrives within 2–4 working days.
Express Delivery (UK): Delivered within 1–2 working days.
Special Order or Backorder Items: These may take a little longer. We will notify you of the expected dispatch date once your order is confirmed.
As soon as your order is shipped, you’ll receive a tracking link so you can follow your parcel’s progress in real time.
If you need your order urgently or want to check stock availability before purchasing, feel free to contact our support team for assistance.
How do I leave a review for a product?
Leaving a review is quick and easy:
Go to the product page of the item you purchased.
Scroll down to the Reviews section.
Click “Write a Review” or “Add Your Review.”
Rate the product, share your experience, and submit your review.
You must have purchased the item to leave a verified review.
Your feedback helps other customers make informed decisions and helps us improve our service.
If you need assistance submitting a review, our support team is happy to help.
Do you ship internationally?
At the moment, we do not offer international shipping and only deliver within the United Kingdom.
However, international shipping is planned for the near future as we expand our service capabilities.
We will update our website as soon as this feature becomes available.
If you want to be notified when international delivery launches, feel free to contact us or subscribe to our newsletter.
What is your return policy?
We offer a 30-day return policy on most items. If you are not completely satisfied with your purchase, you can return it for a refund or exchange, provided the item is:
In its original condition
Complete with all accessories, packaging, and manuals
Not damaged, used, or modified
To start a return, simply contact our support team with your order number and reason for return. We’ll guide you through the process and provide the correct return address.
Please note:
Faulty items are covered under warranty and can be returned anytime within the warranty period.
Some items may have specific return conditions depending on the manufacturer.
If you have any questions about your return, our team is always here to help.
How do I request a refund?
To request a refund, simply contact our customer support team with your order number and the reason for your request. We’ll review your case and guide you through the return process if needed.
Once we receive and inspect the returned item, your refund will be processed to the original payment method. Refunds are typically issued within 3–5 working days, depending on your bank or payment provider.
If you need assistance at any step, our support team is always here to help.
What payment methods do you accept?
We accept major debit and credit cards, PayPal, and other secure online payment methods available at checkout. All transactions are encrypted to ensure your information is fully protected.
Are your products brand new and genuine?
Yes — all products sold on Amin Digital are 100% brand-new, original, and sourced from trusted UK distributors and manufacturers. We do not sell refurbished or used items unless clearly stated.
Do your products come with a warranty?
Yes, every product comes with a manufacturer’s warranty, which varies depending on the brand and item type. Warranty details are listed on each product page. If you need help with a warranty claim, our support team can assist you.
What should I do if I receive a faulty or damaged item?
If your item arrives faulty or damaged, please contact us within 48 hours with photos or videos of the issue. We’ll arrange a replacement, repair, or refund according to the product warranty and our return policy.
Can I cancel my order?
Yes, you can cancel your order before it is dispatched. Once the order has been shipped, cancellation is no longer possible, but you can request a return after delivery.
Do you offer bulk or business discounts?
Yes — if you’re buying multiple units or need regular stock for your business, contact us for a custom quote. We offer competitive pricing for bulk and B2B orders.
Can you recommend a product based on my preferences?
Good question! Yes, I can help recommend a product (or a setup) — but I need a little more info first to tailor the recommendation to you. Here are a few questions — then I’ll give a couple of example suggestions based on different use cases.
A Few Questions to Help Me Recommend
What do you want to use it for? (e.g. gaming, video editing, software development, everyday use)
Do you want to build a PC from parts, or buy a prebuilt system?
What’s your budget? (In £)
Do you have any brand preferences? (e.g. AMD vs Intel, NVIDIA vs AMD GPU)
Do you already have any components (monitor, case, RAM) that you’ll reuse?
What are your customer service hours?
Our customer service team is available to help you during the following hours:
Monday – Friday: 9:00 AM – 9:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday & Bank Holidays: Closed
If you contact us outside these hours, feel free to leave a message or send an email — we’ll get back to you as soon as we reopen.
How do I update my shipping address?
You can update your shipping address in one of two ways:
Before placing an order
Log in to your Amin Digital account
Go to My Account → Addresses
Update or add a new shipping address
Save your changes before checkout
After placing an order
If your order has not yet been dispatched, contact our support team as soon as possible with your order number and the correct address.
We’ll update it manually for you.
Once an order has been shipped, the address cannot be changed, but the courier may offer rerouting options depending on the service.
If you’re unsure, reach out — we’re always happy to assist.
Can you assist with a payment issue?
Yes — we’re here to help with any payment issues you may experience.
If your payment isn’t going through or you receive an error, please contact our support team with the following details:
Your order number (if available)
The payment method you used
A brief description of the issue or error message
We’ll investigate the problem, guide you through the next steps, and help ensure your order is processed successfully.
If necessary, we can also provide alternative payment options.
Can you help me track my package?
Yes, absolutely!
If you need help tracking your package, simply contact our support team with your order number. We can check the current delivery status for you and provide the latest tracking updates from the courier.
You can also track your order yourself using the tracking link sent to you once your order has been dispatched.
We’re always here if you need any assistance.