Refund & Return Policy
At Amin Digital, we strive to ensure that you are completely satisfied with your purchase. However, we understand that sometimes things don’t go as planned. This Refund & Return Policy outlines the conditions under which you can return products and request a refund.
1. Return Eligibility
To be eligible for a return, please ensure the following:
- The item must be unused, in its original condition, and in the original packaging (if applicable).
- You must initiate the return within 14 days of receiving the item.
- Proof of purchase (e.g., receipt or order confirmation) must be provided.
Non-Returnable Items:
The following items are not eligible for returns:
- Downloadable software products.
- Gift cards or promotional vouchers.
- Items marked as “Final Sale” or “Non-Returnable.”
- Products damaged due to misuse or improper handling.
2. How to Initiate a Return
If your item meets the return eligibility criteria, follow these steps to start the process:
- Contact Us: Email us at support@amindigital.uk or use the contact form on our website to inform us about your return request.
- Provide Details: Include your order number, product details, and the reason for the return.
- Receive Authorization: Once your return request is approved, we’ll provide you with a return authorization number and instructions on how to send the item back.
Note: Returns sent without prior authorization may not be accepted.
3. Refund Process
Once we receive and inspect your returned item, we’ll notify you of the refund approval status. If approved:
- Refunds will be processed to the original payment method within 5-7 business days.
- A confirmation email will be sent once the refund is completed.
Partial Refunds:
In some cases, partial refunds may be granted, such as:
- Items returned with missing parts or packaging.
- Items showing signs of use but not damaged due to customer handling.
Shipping Costs:
- Original shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective item sent).
- Customers are responsible for return shipping costs unless otherwise agreed.
4. Exchanges
We replace items only if they are defective, damaged, or sent incorrectly. If you need an exchange, contact us within 14 days of receiving your order. We’ll guide you through the process and ensure the correct product is delivered.
5. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately with photos or videos showing the issue.
- After verification, we’ll arrange a replacement or refund at no additional cost to you.
6. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe:
- Check with your bank or payment provider, as processing times may vary.
- If the issue persists, contact us at support@amindigital.uk, and we’ll investigate further.
7. Cancellations
Order Cancellation Before Shipping:
You can cancel your order any time before it is shipped by contacting us. A full refund will be issued for cancellations made before shipping.
Order Cancellation After Shipping:
If the order has already been shipped, you may still return the item, but shipping costs will be deducted from your refund.
8. Special Notes
- For hygiene and safety reasons, certain items (e.g., earbuds, headsets) cannot be returned if the packaging is opened.
- Custom-built PCs and personalized items are non-refundable unless defective.
9. Contact Us
If you have any questions about our Refund & Return Policy or need assistance with a return or refund request, don’t hesitate to reach out:
We’re here to help and ensure a hassle-free experience!
This policy is designed to address customer concerns clearly and professionally while maintaining your business’s credibility and fairness. Let me know if you’d like to make any modifications or add additional clauses!
